Nimbus Disability
Bristol Old Vic

Bristol Old Vic

Spektrix and Nimbus Disability integration partnership brings new opportunities for disabled arts patrons

In mid-2024, Bristol Old Vic implemented a new integration with Nimbus Disability within their Spektrix ticketing system.

This cutting-edge integration streamlines the booking process for patrons with access needs. Customers with an Access Card can seamlessly link their card details to their existing customer record in Bristol Old Vic’s Spektrix system or effortlessly create a new one. This automatically populates their access requirements within the system, simplifying ticket selection.

For those without an Access Card, the system offers a convenient opportunity to join a free access scheme managed by Nimbus on behalf of Bristol Old Vic

Louise Parry, Ticketing and CRM Manager from the Bristol Old Vic Theatre said,

“The whole process was really straightforward to set up and the team at Nimbus were great. We are able to use the Access Card integration seamlessly alongside our previous system to ensure that all of our customers get the best service and assistance that they need. Customers can register and book straight away without having to wait until normal Box Office opening hours.”

One Access Customer and a regular attendee at The Old Vic was the first to link his access card to the ticketing system:

“It’s soooooo easy using the nimbus registration access scheme. Saves venues wasting their precious time having to go through all the supporting information every time someone new wants to book accessible tickets. It’s also less stressful for me as I have social anxiety and struggle talking over the phone etc. It was all grand!”

Speaking of the integration, Liv Nilssen, Director of Strategy at Spektrix said;

"We believe attending live events and securing tickets should be a seamless and enjoyable experience for every customer. That's why we're thrilled about the integration of the Nimbus Access Card with Spektrix. This empowers our clients to easily and respectfully manage access requirements, removing barriers for customers- and taking the onus off of venues. Designed by and for disabled people, this solution ensures people with access needs don’t have to settle for less when booking and attending. It's about making access fast, easy, and enjoyable – for our clients and their audiences."

Martin Austin MBE, Managing Director and founder of Nimbus and The Access Card scheme, states:

“The scheme has grown so much that we now work with everyone from theme parks and festivals to Premier League football clubs.

“What the Spektrix integration represents to me personally is embracing a scheme that isn't specific to any particular industry – because disabled people themselves aren't sector-specific. We hope that by promoting a theatre's services on our directory and simplifying the booking process, more disabled people will be encouraged to visit and become regular patrons."

Case study

Challenge:

Bristol Old Vic, a historic and renowned theatre, sought to improve the online booking experience for disabled patrons. They aimed to make it easier for customers to communicate their access needs and purchase appropriate tickets online, ensuring a smooth and inclusive experience.

Solution:

The theatre integrated the Nimbus NOS (Nimbus Operating System) into their Spektrix ticketing system. This integration allows customers to link their Access Cards to their online ticketing accounts, automatically populating their access requirements within the Spektrix system.

Benefits:

Metrics:

Key Features of the Integration:

No Costs:

Results:

Conclusion:

The integration of Nimbus NOS into the Spektrix system at Bristol Old Vic has proven to be a successful initiative, improving accessibility and the overall customer experience for disabled patrons. By embracing innovative technology, the theatre has reinforced its commitment to inclusivity and set a positive example for other arts organizations.

Click here to get your business involved https://www.accesscard.online/get-your-business-involved/