The Ticket Factory

The Ticket Factory Takes The Lead

The Ticket Factory have led the way by firmly embedding The Access Card – powered by Nimbus Operation System – into its fast-growing operations and describes the process as

‘a literal godsend from all angles – the team’s, customers and the business in general’.

With over 30 years of experience in the live events industry, and as one of the UK’s leading national ticketing companies, The Ticket Factory sells over 2.5 million tickets per year for a variety of events ranging from comedy, concerts and sporting events, to exhibitions, theatre performances and visitor attractions.

As the official box office for the NEC, Utilita Arena Birmingham and Resorts World Arena, The Ticket Factory also partners with major brands including Barclaycard Entertainment, Sky tickets, Virgin Trains, NUS Extra and Visit Birmingham.

The Ticket Factory sells tickets via its website and UK-based contact centre, which handles more than 500k calls annually.

Operating in a rapidly changing world, where customers demand the best, The Ticket Factory are passionate about driving new ideas and being at the cutting edge of innovation.

Part of that commitment to innovation saw The Ticket Factory become an early adopter of The Access Card with NOS embedded in their own booking system to ensure a seamless transaction for customers with accessibility requirements.

Head of Contact Services Mark Porter explained:

“Working with Nimbus through The Access Card means that our team do not need to have awkward conversations with customers about their accessibility requirements.

“Our partnership ensures the right tickets are sold to the right people and that we are able to provide all of our customers with the online service they want.

“Nimbus Disability provides us with a great deal of advice and guidance as well as practical support. They also continue to provide training and refresher training for our front-line staff around accessibility as well as customer requirements, terminology and acceptable language.

“Our partnership is a literal god send for everyone involved and I am proud that we are at the forefront of this service for disabled people.”

A screenshot capturing the Access Card linking process