Martin Austin has been asked to join a panel organised by Live Music Industry Leaders to discuss the potential for incorporating The Access Card as a response to a variety of ticketing and access issues faced by Disabled People.
“This is a huge opportunity to put the Access Card in front of 90+ representatives of an industry the card was designed in co-production with” said Martin. “The card will both simplify the booking process for disabled customers but also provide them with enough information about the accessibility of various events to give them confidence about their ability to access them”
Joining Martin on the panel will be Sally Blake; Access Coordinator, long standing Nimbus client and CredAble Provider from Live Nation. Suzanne Bull and Graham Griffiths from campaigning organisation Attitude is Everything, author of the State of Access report which highlighted the need for a card like the Access Card.
STAR SEMINAR: ACCESS TO TICKETS FOR DEAF AND DISABLED CUSTOMERS/NEW CONTRACT REGULATIONS
The Society of Ticket Agents and Retailers is presenting a free seminar on Thursday 3 July at the St James Theatre in London to look at two topics of significant current interest to anyone involved in selling tickets for events.
|2pm to 3pm||Access All Areas – Improving Entertainment Ticketing for Deaf and Disabled Customers|
|Speakers||Suzanne Bull, MBE, CEO, Attitude is EverythingMartin Austin, Nimbus: The Disability Consultancy ServiceSally Blake, Senior Disabled Access Officer, Live Nation UKGraham Griffiths, Business and Operations Manager, Attitude is Everything|
|.||In January this year, Attitude is Everything published their State of Access report which highlighted the concerns of Deaf and disabled customers about access to tickets, being able to book online and the need to repeatedly prove their disability to venues. 95% of the mystery shoppers involved in the research for the report said that they had experienced disability-related issues when booking tickets. Responding to the report, STAR has been co-ordinating a cross-industry working group to look at those issues and seek ways of improving ticketing for customers with disabilities. This work has also revealed the variety of policies that those ticket buyers have to navigate and the confusion that exists in some companies about what does and doesn’t have to be done to meet the requirements of the Equality Act.In this session we will learn more about the State of Access Report and the call for ticket sellers to improve the offer to disabled customers. It will look openly and sensibly at possible solutions to those issues with an opportunity for questions from the audience.
This session will also introduce the idea of a proof of disability card which could be universally accepted by theatres, music venues, clubs and festivals.
Set up by Suzanne Bull in 2000, Attitude is Everything improves Deaf and disabled people’s access to live music by working in partnership with audiences, artists and the music industry. The organisation supports the music industry to understand Deaf and disabled people’s access requirements at music venues and festivals by building equality into the strategic process using a Charter of Best Practice. The ethos of the Charter is that Deaf and disabled people should be as independent as they want to be at live music events and over 90 venues and festivals have already signed up. Suzanne was awarded an MBE in the Queen’s Birthday Honours List in 2013 for services to music, the arts and disabled people.
Nimbus is a Disability Consultancy which works with businesses, venues, local authorities, events and festivals to help support their work meets the needs of their customers and that legal obligations are being met.Martin Austin has been working in the field of disability his entire working life, entering straight after studying Psychology at University. His interest has always been on the practical implications of disability related legislation and as an experienced manager of disabled people, and provider of services to disabled people, he is uniquely placed to interpret the law. He has been sharing this expertise with other organisations of all shapes and sizes since before Nimbus was even incorporated and has developed an excellent reputation locally, regionally and nationally in the fields of disability and social enterprise.