Become a CredAble Provider

The CredAble Provider quality mark is designed to help you communicate to your disabled customers that you are willing and able to be able to provide them with good services.

We provide an initial accreditation based on your core competencies and capabilities but the real scrutiny comes directly from your customers themselves.

Retaining your Mark is based on how you respond to user feedback.

This allows for two things – firstly should there be any negative feedback it is fed back to us so that we can help you rectify issues quickly and appropriately. Secondly it provides you a tool for continual development of your services.

Your initial assessment is based on the following application form and costs just £100. Renewal of the mark is £75 irrespective of how many Marks you hold.

This accreditation is an organisational one which will cover multiple venues and locations if you operate on a national basis. Please indicate on the form if this is the case and we will arrange a bulk upload of locations to the directory.

CredAble Provider Application

CredAble Providers make a number of key commitments around providing a quality service to disabled people. Retaining the quality mark is based on feedback from disabled people about their continued commitment in practice. Take some time to tell us about how you currently, or plan to, meet the following commitments. The assessment is based on the customer journey so we will be verifying all of the information below from a customers perspective also

Step 1 of 8 - Public Information

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Organisation Name
Address
Street AddressAddress Line 2CityState / Province / RegionZIP / Postal CodeCountry
Website
Phone
Email
Description of your business / Organisation
This text will appear on your public listing on the Access Card Website
Notes
This text will appear on your public listing on the Access Card Website

Name
FirstLast
Job Title / Position
Phone
Email
Invoicing Details
The cost for the inital application is £100 due prior to confirmation of your award. Subsequent renewal is on an annual basis at £75 which will fall due with 1 months notice of your renewal date. Please tell us about any specific invoicing requirements / PO numbers etc here

Meeting legal requirements
Tell us about how you proactively understand and meet your obligations toward disabled people in terms of the Equality Act ie how do you identify and make reasonable adjustments? Are you suitable qualified to deliver the service you are offering?

Displaying Access Information
Tell us how or where you provide information which is realistic, accurate and up to date about the accessibility of your service and commitment to disabled people. If you have a web page detailing access simply drop that link in here, if its something you do over the phone or in person describe that here

Feedback
Tell us about your feedback policy - do you have a formal policy or not? Is there a specific feedback form available to your customers? Offer your disabled customers the opportunity to provide feedback directly to CredAbility about experiences a disabled customer

Staff Training / Experience
Tell us how you ensure your staff are appropriately trained and experienced and able to carry out their roles. What qualifications are essential, what can you cover in induction. Tell us specifically how you ensure your staff have an understanding of Disability Equality

Share Good Practice and Case Studies
You committ that you will share working knowledge where possible and appropriate with others in siilar industries or roles with the view to raising standards for disabled people

Managing Expectations
You committ that you will do your utmost to manage the expectations of disabled people and never under-deliver or over-promise. This includes the committment to signpost elsewhere if you are unable to meet a disabled persons needs

CredAble Provider Application

Step 1 of 8 - Public Information

Contact us to find out more