If you receive a complaint of any description around the work you do with disabled people you need to get us involved at the earliest opportunity.
Once we have made ourselves familiar with the details of a complaint we will provide overview advice to you around whether a complaint is justified or not and then mediate between both parties to ensure that an informal and amicable solution is achieved, keeping the issue private and in house.
Examples of this include:
- Employee Grievances
- Response to bad publicity
- Response to customer complaints